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  • FAQ | Pacific Star Corporation

HOW DO I PLACE AN ORDER?

Search the product that you are looking for. You can search by PSC ID/SKU or Manufacturer Part Number or Product description. Once you find the product, click the Add to Cart button.

Continue shopping in this manner until you have everything that you need. When you are ready to checkout, click the Cart button at the top of the website.

We will then ask you either register (New Users) or login. Once you have completed this short process, you’ll be back on the website home page again. Click the cart button and you will enter the checkout sequence. Follow the sequence—the buttons will get you there. Once you see the Thank You for Your Order page, your order is with us and will be on its way to you very shortly.

For most customers, you will receive your order within a couple of days. If you have any problems or issues, feel free to call us at 713-527-0889.

WHAT ARE MY PAYMENT OPTIONS?

We accept ACH, Wire Transfer, company checks, Visa, MasterCard, Discover, American Express and PayPal.

CAN I PURCHASE WITH NET 30 TERM ONLINE?

If you have been approved with Net 30 term, you will be able to purchase online with that term. Proceed to Check-out, and on the Payment Term section, select “Invoice”. If you wish to apply for Net term, please login/register in our website first (we will need your website account registered first before we can approve the net term). Then, go to Contact Us page and select “Billing Questions” on Case Type. Complete and attach our credit application (click here to Download). One of our Representatives will call you and review your application over the phone. PSC doesn’t offer other terms except Net 30.

HOW MANY DAYS DOES IT TAKE TO RECEIVE MY ITEM(S)?

PSC stocked items will generally ship within one business day. Depending on your location, you should receive your item within 3 - 7 business days.

Third party items ship directly from the manufacturer and usually will be shipped within 2 weeks. These items can be coming from anywhere and therefore will have a much more variable delivery time. Our site provides insight on how long it will take to ship, but the distance from the manufacturer to the customer will impact the transit time in a very unpredictable manner.

THE PICTURE DOES NOT MATCH WITH THE ACTUAL THE PRODUCT

While we try our best, on occasion the manufacturer supplied images may differ slightly from the product listing. Please refer to the product attributes for the most accurate information for these products. If you have any further questions, feel free to contact us.

I AM TAX-EXEMPT, HOW CAN I PLACE ON-LINE ORDER WITHOUT CHARGING THE SALES TAX?

Currently, we are charging sales tax for shipping within the state of Texas and California. If you are tax-exempt in TX/CA, please login/register in our website first (we will need your website account registered first before we can apply the tax exemption). Then, go to “Contact Us” page and select “Sales Tax Issue” on Case Type. Attach your Tax Exempt/Resale Certificate. We will inform you once we approve the tax exemption.