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  • Returns, Limited Warranty, Limitation of Liability | Pacific Star Corporation

30-Day Satisfaction Guarantee

If you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (provided the product and packaging are undamaged). Please clearly specify credit or exchange.

Returned items must be in the original packaging.   Both packaging and its contents must be in selleable condition.  Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

All returns must include a return authorization (RMA) number that can be obtained by contacting our Customer Service Department at 713-527-0889. Our customer service hours are Monday through Friday from 8 a.m. to 5 p.m. (CST).

Returns received at PSC without a RMA number may be assessed a 25% restocking (processing) fee that will be deducted from any credit due.

  • If shipment is lost (shipment not delivered), please email us right away
  • If there are missing items, please provide a copy of a signed Proof of Delivery - number of boxes/ pallets received, outside packaging condition on the Proof of Delivery
  • If the box is opened/re-taped/damaged/dented/ripped, please mark it as "Damage" and indicate the number of damaged boxes on the Proof of Delivery with the driverwhen you receive the package.  Additionally, please provide photographs of the outside boxes and damaged content.  If repairable, please submit a repair estimate.

All non-catalog, refrigerated/frozen and chemicals items are non-cancellable and non-returnable.  Non-returnable items include those purchased for resale, bulk items, special orders and personalized items.

Business Customers’ Limited Warranty

PSC warrants any product purchased for use in business or resale against defects in workmanship or materials under normal use for a period of one year from the date of purchase. Any product determined by PSC to be defective in material or workmanship and returned to PSC shipping costs prepaid will, at PSC option, be repaired or replaced or the purchase price refunded.

Warranty Disclaimer and Limitation of Liability

DISCLAIMER AND LIMITATIONS. ALL OTHER WARRANTIES TO ANY BUSINESS CUSTOMER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTIABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, ARE SPECIFICALLY DISCLAIMED, EXCEPT WHERE PROHIBITED BY STATE LAW. 

LIMITATION OF LIABILITY. PSC EXPRESSLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. PSC’ LIABILITY IN ALL CIRCUMSTANCES IS LIMITED TO, AND SHALL NOT EXCEED, THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.

Manufacturer’s Warranty

For information on a specific manufacturer’s warranty, please contact us at 713-527-0889

Product Compliance and Suitability.

Jurisdictions have varying laws, codes and regulations governing construction, installation, and/or use of products for a particular purpose. Certain products may not be available for sale in all areas. PSC does not guarantee compliance or suitability of the products it sells with any laws, codes or regulations, nor does PSC accept responsibility for construction, installation and/or use of a product. It is customer’s responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.

Cross-Reference Information

Product cross‑reference comparisons do not imply that products are available or perfectly comparable. CROSS‑REFERENCED PRODUCTS ARE NOT REPRESENTED OR WARRANTED AS FUNCTIONAL OR PERFORMANCE EQUIVALENTS. Customer shall review all cross‑referenced product specifications prior to purchase and use to determine suitability of the product for customer’s intended use.